Autonomous AI, built into your operations.
From generative AI and LLMs to autonomous AI agents. We implement AI tailored to your operations and create systems where people and AI collaborate. Free from any single tool or vendor, we select the technology best suited to your goals.
Do you have challenges like these?
- You don't know where to start. You want to use AI, but you're unsure which operations to begin with or how to approach them.
- You can't predict the cost. It's hard to estimate what adoption and operation will cost, so you can't commit to the investment.
- You're worried about accuracy and reliability. You stall because you're unsure whether it will truly work and hold up in production.
AI agents that keep running in production
AI agents are harder to "keep running in production" than to build. Miichisoft delivers AI that "doesn't stop" through five capabilities.
Evaluation & accuracy management
EVAL & ACCURACYWe evaluate not only the answers but the flow of processing (which tools were chosen and how they acted). Accuracy is continuously measured and improved to assure quality.
Cost optimization
COSTWe curb token consumption from the design stage. Caching, model selection, and retry control prevent runaway costs.
Governance & security
GOVERNANCEData is not used for training, and confidentiality is strictly maintained. Permissions are controlled before tool execution, and important decisions are approved by a human (Human-in-the-loop).
Reliability & operation
RELIABILITYWe trace execution logs and detect changes in behavior (drift). Safe retries and monitoring support operation that doesn't stop.
System integration (MCP)
INTEGRATION ・ MCPWe integrate with business systems via MCP and various APIs. Connecting to Salesforce and others, we build mechanisms where the agent "actually takes action."
What is AI & AI Agent Development?
Miichisoft designs and implements AI around your operations, going all the way to autonomous AI agents that work on their own. From pinpointing the right challenges to running in production, we support you end to end.
Free from any single tool or vendor, we select the technology best suited to your goals. People and AI collaborate, and people make the final decisions.
Pinpoint the challenge
With an AI assessment (current-state diagnosis), we visualize which of your operations AI can help and their priority.
Implement the AI
We embed generative AI, LLMs, voice AI, and RAG to fit your operations and systems.
Build the agent
We develop AI agents that autonomously carry out work and integrate them with existing systems such as Salesforce and MCP.
Keep it running in production
From PoC to production to operation and improvement. We assure evaluation, accuracy, cost, and governance to support operation that doesn't stop.
From information to agents — the four stages of AI adoption
- 1
Information
Turn conversations, text, images, and documents into data and information with AI, making the inputs for decisions visible.
MIICHIData capture with voice AI, OCR, and generative AI - 2
Data enrichment
Automatically register and update records in your CRM and databases, accumulating accurate, up-to-date data.
MIICHICRM / DB integration (Salesforce / MCP / API) - 3
Knowledge utilization
Reference internal information across the board with AI, reusing past cases and know-how.
MIICHIRAG and internal knowledge utilization - 4
Agentification
AI judges the situation and automatically performs actions such as proposing, replying, registering, and notifying.
MIICHIAI agents + production reliability
We support you from the groundwork of stages ①–③ through to agentification in ④. Because we never skip a stage, it keeps running in production.
How an AI agent works
Input (conversations and data) is processed by an autonomous agent and automatically carried out as operational actions.
* People make the final decisions (Human-in-the-loop).
Four operational agents
We build generative AI, RAG, and voice AI into your operations as "autonomous agents" that actually take action.
Customer support agent
CUSTOMER SUPPORT
- 24/365 automated first-line responses and FAQ
- Grounded answers referencing your KB and CRM
- Auto-replies and drafts for support emails
- Escalates difficult cases to a human
Sales enablement agent
SALES ENABLEMENT ・ VOICE AI
- Auto-generated minutes and deal records via voice AI
- Hints for next actions from customer research
- Real-time assistance during calls (Agent Assist)
- Auto-replies and drafts for sales emails
- Integration and auto-logging to Salesforce and other CRMs
Marketing support agent
MARKETING ・ RESEARCH
- Market research → analysis → reports and slides
- Auto-posting of articles and posts to your website / social media
- Handling and drafting of marketing emails
- Continuous improvement from response data (feedback loop)
Internal operations agent
INTERNAL OPERATIONS
- Processing of forms, documents, and accounting (OCR)
- Internal information gathering and research
- Automation of routine tasks and approval flows
- Integration with various systems via MCP / API
* These are all examples of what can be built. They can be customized to fit your operations.
With Dify, your frontline teams run AI themselves.
Using the open-source Dify, we build frontline-led AI with no code — supporting you from requirements through operation and adoption.
Secure (on-premise capable)
Because it is open source, it can be built in your own environment. You can adopt it while protecting confidential data.
No-code build
An intuitive UI with no programming required. Your teams can build and run AI themselves.
Flexible LLM choice
Supports a range of commercial and OSS LLMs. Choose the model best suited to your purpose.
Quick demos
We introduce 7 use cases that deliver immediate impact on the ground, through videos.
Internal FAQ assistant
Automate inquiries to HR, general affairs, and the IT help desk. It references internal rules and manuals via RAG and answers instantly, 24/7, greatly reducing the burden of handling inquiries.
* Demos are examples. They can be built to fit your operations.
Case Studies
Synergy Communications Corporation
To address the challenge of lengthy, high-cost sales promotion strategy planning, we automated the process from market research through hypothesis formulation using AI. As a development partner, we co-created "SAI," an evidence-based AI sales promotion strategy planning service that cuts strategy planning time by roughly half.
X-Lab Inc.
We solved the challenge of fragmented, person-dependent webinar operations with an all-in-one platform that automates sales, marketing, and recruitment. Co-created under a Lab-type model, it now powers one of Japan's top platforms, supporting more than 8,000 webinars held to date.
EARTHBRAIN Ltd.
Since 2023, a dedicated lab-type team has continuously developed and expanded the Customer Portal that centrally manages organizations, sites, licenses, and users for EARTHBRAIN's "Smart Construction" platform, a leader in construction DX.
"They consistently delivered work that exceeded our expectations. Our employees' AI knowledge grew, and the foundation to harness the power of AI took root."
Synergy Communications Corporation, Representative Director, Shinichi Kamada
How we work together
From consultation to operation and adoption. With a small start, we support you until results keep coming.
Consultation & kickoff
We hear your challenges and agree on scope. NDA available.
AI Assessment
We diagnose your operations, data, and organization to visualize where AI is effective and at what priority.
Design & planning
We design the scope where the AI agent applies and agree on the approach and scope.
Development & implementation
We implement with a small start, letting you confirm working results at each step.
Operation & adoption
Into production operation. With improvement and maintenance, we support you until results keep coming.
* The duration varies depending on scope.
Frequently asked questions
Will our data or code be used to train AI?
No. We do not use your code or data to train AI beyond the scope defined in the contract. We maintain strict confidentiality, and for projects with demanding requirements we agree on the scope of AI use individually.
What is the minimum duration or scale to get started?
We first pinpoint where AI is effective with an AI Assessment (current-state diagnosis), then implement with a single-theme, small-scale start. You can confirm results before progressing step by step toward production and company-wide rollout (the approach is adjusted per project).
Can you tell us about cost?
Contract work is priced by deliverables; the lab model is a fixed cost composed of "contract period × headcount × skill." Because it varies by project, we provide cost estimates individually (estimates are free).
If we leave everything to AI, is quality safe?
AI provides "support," and people make the final decisions (Human-in-the-loop). We place human judgment gates across every phase and do not fully automate.
Related services
Looking for a partner in your business growth?
From AI & AI agent development to DX and solutions. Please feel free to reach out.
* We do not use your code or data to train AI beyond the scope defined in the contract. Confidentiality is strictly maintained.