Tourism DX, starting from the front line of hospitality.
From multilingual support for inbound tourism to AR/XR experience design and review data analytics, we partner with you using AI and development expertise to build destinations and facilities that visitors choose.
Tourism DX is the effort to build destinations and facilities that visitors choose, through multilingual support, AR/XR experiences, and review data analytics. We address both the recovery of inbound tourism and overtourism, starting with a proof of concept at a single facility.
Find by challengeFind by challenge
Guidance and customer service cannot keep up with multiple languages. We support real-time communication on the spot, in multiple languages.
Your destination's experiences look the same as everyone else's. AR commemorative photo features and XR effects set the visitor experience apart.
Reviews and social media go unanalyzed, leaving you unsure what to do next. We use generative AI to analyze them and support you through to multilingual publishing.
Communication with on-site staff is becoming difficult. We use multilingual tools to close the language gap between staff.
Solutions that fit this industrySolutions that fit
AR commemorative photo features and XR effects set the visitor experience apart.
Closes language gaps in guidance, customer service, and staff communication, on the spot.
Analyzes reviews and social media to support your next move and multilingual publishing.
We co-create a platform that connects reservations and touring routes through to congestion and foot-traffic data integration.
As an additional solution, we also offer a MAP-technology-based tourism support system that integrates with maps and location data to automatically suggest routes and nearby information.
Judge us by results in your industryProof in your industry
Developed an AR commemorative photo feature (Hello Kitty XR) using Niantic Lightship for the "Discover OSAKA" tourism app
Directly contracted development of AR/GPS-based tourism navigation, from requirements definition (designed with nationwide rollout in mind)
How we make AI work on the ground in tourism
- Against the backdrop of inbound tourism recovery and overtourism, multilingual support, experience quality, and the use of congestion and satisfaction data are all needed at once. We start with a PoC (small-scale proof of concept) at a single facility or area, then expand once we see results.
- We use generative AI to organize reviews and survey responses and to draft multilingual content, with a person always checking before anything is published (human-in-the-loop).
- For AR/XR, we propose solutions ranging from integration into existing apps to new development, taking device and network constraints into account.
Frequently Asked QuestionsFrequently asked
Do you have development experience in tourism and inbound-related fields?
Yes. For Osaka Official Tourism Guide's "Discover OSAKA" tourism app, we developed an AR commemorative photo feature (Hello Kitty XR) in partnership with SoftBank Corp. (offered and published across Osaka Prefecture). We have also handled contract development of AR/GPS-based tourism navigation, as well as app development (web, iOS, Android) for a major map and travel guide media platform. Combined with our multilingual tool YAKUON, we partner with you on the ground in tourism.
What timeframe and scale can we start with?
After signing an NDA, and working around peak seasons, you can start small with a free consultation around a single facility or area experience. We test visitor reactions on the ground, and gradually expand to area-wide rollout based on the experiences that resonate.
Which languages, and at what level of accuracy, does multilingual support cover?
YAKUON handles real-time multilingual translation for guidance, customer service, and staff communication. Generative AI output is always checked by a person before publication (human-in-the-loop), ensuring publication quality. We propose supported languages and scope based on your requirements.
Are reviews and customer data used to train the AI?
No. Reviews, survey responses, and visitor data are handled only within the scope defined by contract and are never used to train AI. Under NDA, we strictly manage visitor personal information and facility operational data.
Transform hospitality, starting with one facility, one area.
After signing an NDA, you can validate the experience on a small scale first before expanding to area-wide rollout.