On May 16th, Miichisoft had the honor of welcoming our advisor, Mr. Yamamoto Teruaki, to our Hanoi office. During the meeting, Mr. Yamamoto shared practical insights into work processes, communication skills, and customer expectation management—key elements in building trust and affirming our role as a Trusted IT Partner in the Japanese market. His visit provided not only a strategic perspective from a seasoned expert but also enabled the Miichisoft team to gain deeper access to real-world standards in the Japanese market.
About Mr. Teruaki Yamamoto
Mr. Yamamoto currently serves as Miichisoft’s strategic advisor, actively shaping our long-term development direction, especially in advancing AI-based solutions and forming core strategic plans. His contributions inspire a culture of continuous improvement and innovation, helping Miichisoft enhance competitiveness and maintain our position as a Trusted IT Partner in Japan.
With over 25 years of experience at international consulting firms, he has deep expertise in implementing complex ERP systems such as SAP. His leadership in SaaS-based tech startups and senior roles in global retail corporations give him a holistic view of both technology and modern business management.
This multidisciplinary background enables Mr. Yamamoto to bring Miichisoft a clear strategic vision and practical implementation methods. As a result, we not only strengthen our internal capabilities but also steadily build trust with Japanese clients and partners, a goal achievable only by combining deep technical expertise with a profound understanding of cultural nuances.
Deepening Our Understanding of Working with Japanese Clients
During a working session with the development team, Mr. Yamamoto analyzed ongoing projects with Japanese partners and offered actionable proposals based on his hands-on experience and technical insights. His guidance clarified key factors required to meet client expectations.
He shared: “The core of becoming a Trusted IT Partner lies in understanding customer psychology and expectations. Being proactive in communication and offering appropriate solutions can balance client desires and project realities, optimizing product value at each development stage.”
This session helped the technical team better understand client expectations and identify key pain points in collaboration processes. These improvements contribute to more efficient operations and ensure smooth, stable project delivery.
Mastering Business Card Exchange and Idea Presentation
In addition to technical consulting, Mr. Yamamoto also trained the business and marketing teams on customer-centric thinking through two essential soft skills: professional business card exchange and effective idea presentation.
In Asian business culture, especially in Japan, exchanging business cards is more than sharing contact information; it reflects respect and professionalism. Mr. Yamamoto simulated real-life scenarios and compared Japanese and international business card etiquette to help the team appreciate the cultural subtleties.
For presentation skills, he emphasized focusing on core keywords to convey messages effectively, saving time while ensuring accurate, two-way communication. These two soft skills are solid foundations for building positive impressions and trust in a multicultural working environment.
Conclusion
At Miichisoft, we strive to foster a dynamic workplace where all departments have the opportunity to grow and apply knowledge effectively. In that journey, the valuable insights shared by Advisor Yamamoto have become a vital contribution, enabling our team to continuously enhance their expertise and professionalism to deliver the highest satisfaction to our clients.
Once again, we sincerely thank Advisor Yamamoto for his continued support and invaluable contributions, helping Miichisoft sustain our position as a Trusted IT Partner in both the Japanese and global markets.
